![]() ![]() If you are asked to follow up in writing and you do not do so within ten business days, the bank or credit union is not required to temporarily credit your account during the course of its investigation. ![]() For example, the bank or credit union may require you to provide written confirmation of the error if you initially provided the information by telephone. In certain circumstances, however, it does not have to issue a temporary credit. If the bank or credit union can’t complete its investigation within ten (or 20) business days as applicable, it must generally issue a temporary credit to your account for the amount of the disputed transaction, minus a maximum of $50, while it continues to investigate. Your bank or credit union then has three business days to report its findings to you. The bank or credit union must correct an error within one business day after determining that an error has occurred. Once you notify your bank or credit union, it generally has ten business days to investigate the issue (20 business days if the account has been open less than 30 days). ![]()
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